Frequently asked questioins

How is the personal information of children stored? Is it secure? Can I move children between schools Should I screen children with their glasses on? When is the best time to screen children and how frequently should children we screened? I can see some other problem (e.g. squint or droopy eye-lid) what shall I do? Why do I have to calibrate the screen when I log in? I lost my internet connection during the screening. Can I recover my results? Can I change the text of a letter after creating it? Can I reset the results of a screen? I don’t think I got the correct result? Can I change the results after screening? My pupils had vision screening done by the NHS, is this the same? I work for an organisation other than a school. Can we also sign up? I work for a school abroad. Can we also sign up? What computers/systems can I use, Are there minimum requirements? What are the Pass/fail criteria? Can I change these? How is my data protected?

How is the personal information of children stored? Is it secure?
.We take security of personal data very seriously. Our security measures for SchoolScreener EZ® are the same as required by the NHS. Our policy framework (To...
Mon, 16 Jan, 2017 at 12:24 PM
Should I screen children wit their glasses on?
Screening children who are already under the care of an optician may not be necessary as most opticians operate a re-call system for regularly checking sigh...
Mon, 16 Jan, 2017 at 12:27 PM
When is the best time to screen children and how frequently children should be screened?
The most important factor in the success of the test is engaging the child, so the answer is when the child is most settled, most likely to enjoy the test. ...
Mon, 16 Jan, 2017 at 12:28 PM
I can see some other problem (e.g. droopy eye-lid) what should I do?
There is an option to indicate that you would like to “force refer” the child. In this case the letter will say that a test was carried out, but it was inco...
Mon, 16 Jan, 2017 at 12:33 PM
Why do I have to calibrate the screen when I log in?
This is to ensure that the calculations are accurate. Changes in display setting will affect the result, so we need to calibrate the screen in every session...
Mon, 16 Jan, 2017 at 12:38 PM
I lost my internet connection during the screening. Can I recover my results?
Results are saved when the test is completed, so if your connection was interrupted, you need to repeat the test. This also ensures that our calculations ha...
Mon, 16 Jan, 2017 at 3:14 PM
Can I change the text of a letter after creating it?
For consistency and inline with the EULA, it is important that only the text provided is used. You can add text in some areas, but you cannot take out the s...
Mon, 16 Jan, 2017 at 3:15 PM
Can I reset the result of a screen? I don't think I got the correct result?
You can retest the child straight away. The result of the previous screen can also be deleted.
Mon, 16 Jan, 2017 at 3:16 PM
Can I change the result after screening?
You can retest the child straight away. The result of the previous screen can also be deleted.
Mon, 16 Jan, 2017 at 3:17 PM
My pupils had vision screening done by NHS, is this the same?
In most areas of the UK, the National Health Service provides one vision screen for Reception age children only (to identify remediable conditions). Areas e...
Mon, 16 Jan, 2017 at 3:19 PM