Specification and Installing the App (for System Administrators)
Sorry about the delay in getting back to you. The specification is as follows: Schoolscreener 15 is a Windows based application, compatible with Windows 7 and 8 (it has not been tested on Windows 10 but we expect it to be compatible). The current version is 15.71. Laptops need to have a minimum of 100MB of free space and a minimum screen/display size of 12 inches. The application is provided via an install file (.msi) and is installed in a directory created on the C: drive. (Schoolscreener 15). Users need Read/Write access to this directory. The download link for the install file is available via email. Typically this link is emailed to IT support and installed by them rather than the screeners themselves but we can accommodate other processes and formats. The Screener will communicate with our server during synchronisation on port 80 and 443 and local security settings need to allow this traffic. Proxy setting can be added on the log-in screen under File/Server Settings prior to login and these will be saved for all users on that machine. When installing School Screener in locations that use a pac file the settings should be untick the use proxy box and add a rule to the firewall to allow access to your server on port 80 and 443. Successful installation can be tested using UserID and p/w below. UserID: Test@schoolscreener.com Password: TestScreener. The Screener app will display a message indicating if it was able to connect to the server. If the access does not work or if there is a message about not accepting the password, it is usually the result of traffic being blocked by local firewall and proxy settings. Whenever necessary, we provide updates for the software that can be installed by using the Updater application built into the software. This typically happens 3-4 times per year. In order for the Updater to work, users need to have Administrator rights on the laptop. If this is in place, no support is needed from the local IT team, but in most NHS organisations users do not Amdinistrator privileges some support is needed from local IT. This can either be via providing time limited Administrator priviledges for users or installing the files directly.In all cases Team leaders and IT support will be informed that a new Update is being rolled out and we make the necessary files available either via the Updater or liaising directly with IT. Teamviewer (www.teamviewer.com) is used for supporting users in training and local troubleshooting. Laptops need to be configures to allow laptops to run Teamviewer Remote Control session based remote support (Firewall and user privileges) Our support site: www.support.schoolscreener.com has further information on specific questions. This is quick summary covers most issues and support needs we have come across, but please let me know if you need further information.